Trace & access leak detection for insurance claims.
“Trace and access” is the part of an escape-of-water claim that covers finding the leak and reaching it. We do exactly that, locate the source without unnecessary damage, and document it in a report your insurer will accept.
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Your insurance likely covers this.
Most buildings insurance policies include “trace and access” the cost of finding a hidden leak and reaching it for repair. If you’ve had an escape of water, the survey is usually claimable. We help you make the case.
Check your policy for "trace and access"
It’s a standard clause under escape-of-water cover. If you’re not sure, send us your policy wording and we’ll point you to it, or speak to your insurer first and book once it’s confirmed.
We survey and locate the leak
A single non-destructive visit pinpoints the source. Nothing is opened up to look, unless needed, to reach the confirmed spot for repair.
You get the report your claim needs
Cause, location, evidence and repair scope, written for the claims process. You submit it; the documentation does the arguing for you.
Settle and repair
With the leak proven and scoped, your insurer can authorise the work to be done by us, your own plumber, or one they appoint.
Instruct us with confidence.
Loss adjusters, managing agents and housing associations across Hertfordshire and London instruct Leapfrog for one reason: the reports are consistent, evidenced and on time, which is rarer than it should be.
One engineer, accountable
The person who carried out the survey writes the report and takes your call. No subcontractor chain, no diffused responsibility.
- Direct line to the surveying engineer
- Consistent report format, claim after claim
- £5m public liability, fully insured
Reporting you can build a file on
Structured documentation delivered to policyholder and adjuster together, fast enough to keep the claim moving.
- 48-hour report turnaround
- Cause, evidence and repair scope in every report
- Blocks of flats and multi-unit experience
Why insurers accept it.
A claims team needs to see what failed, where, and what it takes to fix it, backed by evidence. Our trace & access report gives them all of it in one structured document, so there’s nothing to send back for.
Confirmed cause & origin
What failed and where, pinpointed to the joint or section.
Thermal & moisture evidence
Stills, moisture grids and tracer readings appended as proof.
Clear repair scope
What access was required and what reinstatement is needed.
Photographic record
The site documented before, during and at the confirmed location.
Method & accreditation noted
The detection methods used and the engineer’s qualifications.
Delivered within 48 hours
To policyholder and adjuster simultaneously.
Minimal disruption, by design.
The whole point of trace & access done well is that “access” stays small. We read through floors, walls and screed first, confirm the source, and only then if a repair needs it, open a single localised point.
- Non-destructive detection thermal imaging, acoustic, tracer gas and moisture mapping.
- No exploratory holes we don’t open up to “have a look”.
- Lower reinstatement cost less to make good means a smaller claim.
One precise opening, never exploratory
The gentleman that came today to find my leak and fix it were very friendly and explained everything they were going to do. They showed me where the issue was and fixed it in a timely fashion. Would h…
I called Leapfrog leak detection to source a leak which was causing me massive problems. Stuart identified the source of the leak very quickly and used non invasive methods which was a godsend. I can’…
Thanks again for coming to find our leak. Found it, solved it. Polite, kept us informed, good communicator, highly recommended.
Trace-and-access questions, answered.
What does “trace and access” mean on home insurance?
Trace and access is the part of many buildings policies that covers locating the source of an escape of water and reaching it for repair. It is separate from the cost of fixing the failed pipe itself, which may or may not be covered.
Does trace-and-access cover the repair and making good?
Policies differ. Trace and access commonly covers investigation and the reasonable access needed to reach the leak; reinstatement and the pipe repair are handled according to the wording of your policy. Check with your insurer if you are unsure.
Should I contact my insurer before booking a survey?
If you intend to claim, it is sensible to notify the insurer and confirm any authorisation or spending limit first. You can send us the relevant policy wording and claim details so the report is prepared for the right audience from the outset.
What is included in your trace-and-access report?
The report records the confirmed cause and origin, detection methods, photographs, thermal or moisture evidence, access created and a clear repair and reinstatement scope. It is normally delivered within 48 hours.
Will tracing the leak damage my home?
Detection is non-destructive wherever possible. We use thermal imaging, acoustic testing, tracer gas and moisture mapping to confirm the source through floors, walls or screed. Any access is discussed and kept to one localised point rather than exploratory openings.
How much does a trace-and-access survey cost and how long does it take?
The price depends on the system and property, with domestic leak surveys normally based on a four-hour minimum visit. We agree a clear fee before attending. Most straightforward investigations are completed in one visit.
Can you work with my insurer, loss adjuster or managing agent?
Yes. Reports can be issued to the policyholder and claim professional together, and we regularly support homeowners, loss adjusters, managing agents and multi-unit properties. The surveying engineer remains the direct point of contact.
Will my insurer definitely accept the report?
The report is structured to give a claims team the cause, location, evidence and repair scope it needs. Final acceptance and reimbursement always depend on the insurer’s decision, the policy wording, excess and any prior-authorisation requirements.
Minimal access means less to make good and a home still in one piece.
Know exactly where it's leaking. Today.
Call now or send a few details, we’ll tell you honestly whether you need a survey, and book you in fast if you do.