Trace & access reporting you can instruct with confidence.
For loss adjusters, brokers, managing agents and property managers: a single specialist who locates the leak, documents it to a consistent standard, and turns the report around fast, so the claim moves and the policyholder stays onside.
Built around how claims actually work.
You’re balancing the policyholder, the indemnity and the clock. We make the trace & access part predictable: one point of contact, a known format, and findings that stand up to scrutiny.
One reporting standard
Every report follows the same structure, cause, location, evidence, scope. Your handlers know exactly where to look.
48-hour turnaround
Reports land within two working days of the survey, with urgent same-day write-ups available when a claim is time-critical.
Evidence, not opinion
Thermal stills, moisture grids and tracer readings appended, so the indemnity decision rests on documented fact.
Minimal access
We locate before we open. That keeps reinstatement costs down and the trace & access spend justifiable.
Fully insured
£5m public liability, Gas Safe registration and City & Guilds qualification on file for your supplier records.
No call-centre layer
You speak to the engineer who attended, not an account manager reading from a screen.
From instruction to report in four steps.
Whether it’s a one-off or an ongoing arrangement, the process is the same and you’re kept informed at each stage.
Instruct us directly
Send the address, policyholder contact and a brief. We confirm attendance and, for account holders, work to agreed rates and terms.
We attend & locate
One engineer, one visit. Non-destructive detection pinpoints the source and captures evidence on the day.
Structured report
Within 48 hours you receive a consistent trace & access report with cause, location, evidence and a clear repair scope.
Support the decision
We’re available to clarify findings for handlers, surveyors or contractors, no extra layer between you and the answer.
Move the claim, hold the indemnity
Documented cause and location let you make the indemnity call on evidence, and keep trace & access spend proportionate to the loss.
- Consistent, scrutiny-proof reporting
- Fast turnaround on time-critical claims
- Agreed rates for volume instruction
One supplier, every leak
Across a managed portfolio, a single detection partner means predictable reporting, tidy paper trails and tenants who see the issue taken seriously.
- Portfolio-wide coverage
- Reports formatted for your records
- Direct line to the engineer
Same format, every claim. Your handlers always know where to look.
Instruct us on your next claim.
Set up an account for agreed rates and consistent reporting, or send us a one-off instruction today.